Compassionate

and Personalized

  In-Home Care

Caring not only comes from the provision of excellent services by trained professionals, it must also come from a compassionate and genuine heart.
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CAHPS report

CAHPS SURVEY REPORT

PINNACLE


CELESTIAL HOME HEALTCARE



AT A GLANCE

This page provides a quick glance of the scores that are used in the Home Health Compare public reporting website.
Each section shows the percentage of respondents who gave the best possible response (top box) for that group of questions.
Questions that were unanswered do not affect these percentages. The National and State averages come directly from the Home Health Compare website.
*The CE Award line shows where your 12-month average score needs to be at the end of the year in order to qualify for a Pinnacle Customer Experience Award.

CARE OF PATIENTS

Percent of patients who reported that their home health team gave care in a professional way.
(09, Q16, Q19, Q24)

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100%
90%
92%
87%
87%
MONTH SCORE 3-MONTH
AVERAGE
12-MONTH
AVERAGE
STATE
AVERAGE
NATIONAL
AVERAGE

COMMUNICATIONS BETWEEN PROVIDERS AND PATIENTS

Percent of patients who reported that their home health team communicated well with them.
(Q2, Q15, Q17, Q18, Q22, Q23)

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100%
81%
81%
85%
86%
MONTH SCORE 3-MONTH
AVERAGE
12-MONTH
AVERAGE
STATE
AVERAGE
NATIONAL
AVERAGE

SPECIFIC CARE ISSUES

Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them.
(Q3, Q4, Q5, Q10, Q12, Q13, Q14)

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100%
83%
85%
83%
83%
MONTH SCORE 3-MONTH
AVERAGE
12-MONTH
AVERAGE
STATE
AVERAGE
NATIONAL
AVERAGE

CARE FROM THE AGENCY’S HOME HEALTH PROVIDERS

Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).(Q20)

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100%
100%
92%
83%
84%
MONTH SCORE 3-MONTH
AVERAGE
12-MONTH
AVERAGE
STATE
AVERAGE
NATIONAL
AVERAGE

RECOMMEND THIS AGENCY TO FAMILY OR FRIENDS

Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family.(Q25)

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100%
100%
78%
78%
80%
MONTH SCORE 3-MONTH
AVERAGE
12-MONTH
AVERAGE
STATE
AVERAGE
NATIONAL
AVERAGE

Click here to view PDF file

Clients Testimonials


"I appreciate the way they treat people with respect." - Oralia Q.
Chicago, IL
"They are very nice and they treat us with a lot of care. They are very attentive. They tell us how and when to take our medicine." - Anonymous
Chicago, IL
"The staff at Celestial are very easy to work with. I can call and get a hold of them all. I can call at any time and they will return my call." - Ruby S.
Chicago, IL
"They give very good care." - Edwin R.
Chicago, IL
"I appreciate that they are very concerned. They help me in every way they can." - Anonymous
Pembroke Township, IL

Read more

Contact Information

3559 N. Cumberland Ave.
Chicago, IL 60634 – 2865

Phone: 773-625-3326
Fax:     773-625-1948
Email: info@celestialhhc.com
          webmaster@celestialhhc.com
          administrator@celestialhhc.com

Business Hours:
Mondays through Fridays
9:00 AM - 5:30 PM

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